Terms And Condition

The contents of this website may include inaccuracies or typographical errors. Changes and updates to the website may be made at any time. Packages, prices and service offerings are liable to change at the instance of Ivision. Inclusion and deletion of channels and services is at the sole discretion of Ivision. No Refund of fixed duration pack is allowed and Cancellation of payment transaction is allowed.

This website may contain links to other web sites operated by third parties. You acknowledge that the website owner is providing these links to you only as a convenience.

You further acknowledge that the website owner is not responsible for any content of any such linked site or any further link contained in a link site, or any changes or updates to such sites. You specifically agree that the website owner shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through the website. You specifically agree that the website owner is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. In no event shall Ivision be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website, with the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, or otherwise, even if Ivision as the website owner has been advised of the possibility of damages.

Ivision does not endorse in anyway any advertisers/ contents of advertisers on its Ivision. Please therefore verify the veracity of all information on your own before placing any reliance on such information.

This agreement is governed by the laws of republic of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kerala, India in all disputes arising out of or relating to the use of the website. Use of the website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold the website owner, its subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the website. The website owner reserves the right to disclose any personal information about you or your use of the website, including its contents, without your prior permission if the website owner has a good faith belief that such action is necessary to: (1) conform to legal requirements or comply with legal process; (2) protect and defend the rights or property of the website owner or its affiliated companies; (3) enforce the terms of use; or (4) act to protect the interests of its members or others. If any part of this disclaimer is determined to be invalid or unenforceable pursuant to any applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, the terms and conditions of this disclaimer constitutes the entire agreement between the user and the website owner with respect to the website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and the website owner with respect to the website and the information contained therein .

This website, its appearance and contents is proprietary to Ivision, and is copyright protected.

The Ivision Set top Box is not sold by Ivision to the Subscriber. The Play Box shall at all times remain the exclusive property of Ivision. Subscriber is not authorized to sell,
transfer, lease, encumber, pledge, assign or otherwise deal with all or part of the Play Box which is his/her possession. Subscriber undertakes to use the Play Box strictly in
accordance with the Manual for use, provided along with the PLAYBOX. Any damage caused due to non-adherence to instructions will be at the sole responsibility of the subscriber. In the eventuality of expiration or termination of the subject subscriber account with Ivision for any reason whatsoever Subscriber undertakes to return the Set top Box to Ivisionin full working condition. Subscriber authorizes Ivision to retrieve Ivision Play Box from Subscriber’s premises. If the Subscriber moves/relocates during the term of service, subscriber shall return Ivision Set top Box to Ivision forthwith.


1. Fees once paid through the payment gateway shall not be refunded other than in the following circumstances:
• Multiple times debiting of payer’s Card/Bank Account due to technical error OR payer’s account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Payer account/ or to his Wallet in advance/ opening balance for the next month.
• Due to technical error, payment being charged on the payer Card/Bank Account but not acknowledged in a proper way from the gateway resulting an unsuccessful confirmation.
2. The payer will have to send an e mail to accounts section for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
3. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded within 4 working days.


No cancellation is possible for post paid services and the services offered with promotional discounts on special occasions. These are limited edition offers and hence any range of refund would not be possible. In the event of cancellation of any paid service for which payment has been successfully made and a confirmation number has been generated, and the service has not been concluded/provided due to any avoidable / unavoidable reason(s). Cancellation charges will be effective from the date we receive your email .Cancellation is applicable for prepaid services, which has to be reported within 12 hours from the payment confirmation. Our Customer Support team will contact you within 2 business days and give the status on cancellation and refund.